Unified Communication, or UC for short, refers to a new communication mode that integrates computer technology, the Internet and traditional communication technologies, and realizes many application services such as telephone, fax, data transmission, audio and video conference, call center and instant messaging through converging communication platform .
From the perspective of the communication needs of business organizations, mainly includes two aspects: First, communication between internal staff, mainly to effective coordination of work as the goal; Second, communication between enterprises and customers, the general contact center / call center In the form and closely cooperate with the enterprise's CRM (Customer Relationship Management) system, in order to timely and effectively provide customers with quality products and services to maximize customer satisfaction and loyalty, thereby bringing more business More business opportunities. Whether it's intra-company communications or the communications between businesses and customers, it's a huge application area for converged communications.
Converged communication has three major characteristics: (1) business integration (video, voice and data); (2) telecommunications, Internet, IT three areas of interaction; (3) significant business applications.
From the professional communications market, converged communications mainly to address the following areas:
1. Wide Area Coverage: Coverage of a professional wireless communication system is a difficult problem that emerges from emergency communications. High networking costs, limited frequency resources, and uneven utilization make a single private network system limited to only a limited number cover. There is a need to have a means to address the issue of coverage blind spots while taking into consideration cost-effectiveness.
2. Language, Number and Video Diversification Business Applications: The advent of broadband technology will make data applications an important part of future private network communications. Text messages, pictures, location information and real-time video will become essential to the business. section. How to realize data service application under the precondition of ensuring unimpeded emergency voice communication, improve service return, and realize broadband and narrowband voice data voice convergence applications will be an inevitable choice.
3. Multi-service sharing of mobile terminals: As the application of mobile business applications to enhance the different professional mobile terminals came into being, to bring convenience to customers but also increased the burden on the work. With the development of smart terminal technology, it becomes possible to implement applications such as voice, multimedia and service data collection and service processing on the same terminal. The converged mobile application terminal platform can better meet the multi-dimensional customer application requirements.
4. Enterprise Data Security: Public networks offer enterprise customers an option to address coverage, but professional users have high demands on the privacy of the call and the security of the information. How to implement secure voice data transmission in the public network, Is a public network convergence communications must address the issue of the need for a unified, cross-network, cross-terminal information security program.
5. The best return on investment: professional wireless communication system construction costly, only a few companies can afford. How to make rational use of public networks to find a balance between performance, security and price, taking into account the previous investment in communications, can better meet the business needs while reducing the burden on enterprises and improving bus
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